We collect personal and health-related information strictly necessary to deliver your care services, wellness programs, and insurance advisory. This includes medical history, diagnostic reports, treatment records, and wellness preferences you share with us.

Your health data is used exclusively to provide, coordinate, and improve the medical and wellness services you have requested. We never use your data for unrelated commercial purposes or sell it to third parties under any circumstances.

All medical records are treated with the highest level of confidentiality. Access is restricted to authorised clinical personnel directly involved in your care. Every access event is logged and auditable to ensure complete transparency.

Laboratory results, imaging reports, and diagnostic data are encrypted both in transit and at rest. We employ 256-bit TLS encryption and AES-256 storage encryption to safeguard all diagnostic information throughout its lifecycle.

All telehealth consultations are conducted over end-to-end encrypted channels. Session recordings, if any, are stored securely and are accessible only to you and your treating clinician. No session content is ever used for training or analytics.

Prescription records are maintained in a separate, access-controlled system with role-based permissions. Only your prescribing physician and authorised pharmacy partners can view prescription details, ensuring complete medical confidentiality.

Data generated through fitness tracking, nutrition planning, and wellness programs is processed separately from clinical records. You control what wellness data is shared with your care team, and you may opt out of data sharing at any time.

Medical records are retained for the period mandated by applicable healthcare regulations. Upon expiration of the retention period, data is securely and permanently deleted from all systems with certified destruction records maintained for compliance.

You have the right to access, review, request correction of, or receive a complete copy of your health data at any time. We provide a streamlined request process through your patient dashboard with responses within 30 days.

We may share your health information with licensed medical professionals and specialist partners solely for the purpose of delivering coordinated care. All sharing requires your explicit consent and is governed by strict data-sharing agreements.

In the unlikely event of a data breach affecting health information, we will notify all impacted patients within 72 hours. Notifications include the nature of the breach, data affected, and steps taken to secure your information, along with recommended protective actions.

Health data belonging to minors is subject to enhanced protection measures, including additional access controls and stricter retention policies. Parental or guardian consent is required for all data processing related to patients under 18 years of age.